Click and Collect items may only be collected from Store during normal opening hours.
ID will be required to collect any items that are purchased via Click and Collect. For items where there is an restriction on the sale of the item, e.g minimum age requirement, collection cannot be by an individual that does not meet the requirements.
Items will only be available for Collection once a Completed Notification email is set to you, after your purchase has been made.
Please be aware that we'll only process your refund once the item has been returned and checked by our specialist; this can take up to 14 days.
Cancellation / Return / Exchange Policy
Returning your product because you changed your mind
Please return your item unused and in original condition the place of purchase (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please return with proof of purchase to the place of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.