Once an order is placed it cannot be cancelled. Should you wish to amend your order, we will do all that we can to assist you – we simply ask you to contact via email hello@equilibriumsilsden.co.uk as soon as possible after placing your order. In order for us to rapidly process your request, it would be helpful if you can include the following information to in your email:

Customer name

Order number

Date of order

Value of order

Payment method

If the order has already been packaged up for dispatch, it may not be possible to amend or cancel your order at that point.

Returning a faulty item

Should you wish to return an item to us, for any reason, it is your responsibility to ensure the safe return of this by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to Equilibrium. Please be aware that a parcel can take up to 7 working days (30 working days for international deliveries) to be returned and processed. *Please note, any items advertised and/or sold as ‘damaged’ are not eligible for exchange or refund. This returns policy does not affect your statutory rights.