iStreetShop Click & Collect Terms of Use


By selecting a Click & Collect option (as defined below) when purchasing an item on, you acknowledge and agree to the following terms of use (“Terms of Use”) with iStreetShop Limited.

  1. Description of Click & Collect

Sellers may offer the following Click & Collect option when listing items on Sellers can offer buyers the option to:

  • collect an item directly from a seller’s own shop.

These Click & Collect options are referred to as the ‘Services’ in these Terms of Use.

  1. Information provided by Seller

The display of item availability at a store on doesn’t imply or warrant that such items are currently or will be available at any time. Item availability and estimated pickup time are approximate and not guaranteed. These may vary based on your location and are subject to the seller’s or iStreetShop Collection Point location’s store opening hours. The seller is responsible for any customer support and returns as part of the Services, although you can contact iStreetShop to help with any issues.

  1. Collection

iStreetShop will notify you by email, My iStreetShop messages when your item is ready for collection (“Collection Notification”). The seller is responsible for the time it takes for an item to be prepared for Click & Collect.

You can collect your order after you receive the Collection Notification by presenting your collection code at the store. A purchased item can only be collected at the store you selected on during checkout.

Your item will be held in-store for collection for a maximum of 7 days from when you receive your Collection Notification. If you fail to collect your item within 7 days, we’ll treat this as cancellation of your order. The item may be returned to the seller or may be disposed of or donated to a charity with no liability to iStreetShop and/or service providers.

We may provide certain personal information to service providers which provide support or services for this programme and to the seller for identification purposes and to enable the safe provision of Click & Collect at the Collection Point location.

  1. Returns and Refunds

Click & Collect at iStreetShop Collection Point locations

If you want to return an item purchased through Click & Collect, please refer to your seller’s returns policy. This will let you know whether you need to return the item in-store or by another method.

When the seller has received a validly returned item, your refund will be processed via PayPal within 6-14 days.

You are responsible for reviewing a Seller’s returns policy prior to purchasing an item. All returns will be handled by Seller subject to their returns policy.

  1. Disclaimer of Warranties

iStreetShop expressly disclaims to the fullest extent permitted by law all express, implied and statutory warranties, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights, and any warranties regarding the security, reliability, timeliness and performance of the Services.

  1. General

You are responsible for payment to the seller of the listing price and any postage, delivery charges or fees to complete the purchase of your item. iStreetShop may suspend, modify or remove the Services at its sole discretion without notice at any time. Store availability is subject to change.

If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others doesn’t waive our right to act with respect to subsequent or similar breaches. These Terms of Use are effective immediately. We may amend these Terms of Use at any time by posting the amended terms on


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